Refund policy

Rothschild's Dustbin sells second-hand furniture. Every item is photographed and described honestly, and all pieces are sold as seen.

Buying online — your 14-day right to cancel

If you buy from us online or by phone without seeing the item in person, you have the right to cancel your order within 14 days of receiving it, under the Consumer Contracts Regulations 2013. To cancel, contact us at the shop or call 0117 955 8372 or email info@rothschildsdustbin.co.uk.

Once we've received the returned item in the condition it was sold, we'll refund the purchase price within 14 days. Return delivery or collection costs are the buyer's responsibility unless the item was not as described.

Faulty or not as described

If an item arrives damaged, faulty, or materially different from its description and photos, contact us within 48 hours of delivery with photos and we will arrange a repair, replacement, or full refund including delivery costs. Your statutory rights under the Consumer Rights Act 2015 are not affected.

In-store purchases

Items bought in person at the shop are sold as seen and cannot be returned simply because you've changed your mind — please measure up and inspect before you buy. Your statutory rights still apply if an item is faulty or misdescribed.

Items we can't refund

Items damaged after delivery through misuse or attempted self-assembly/disassembly
Items where fair wear and tear was clearly described and photographed